Privacy Policy
This Privacy Policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from www.frok.ae (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit frok.ae, we automatically gather certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we collect information on the specific pages or products you view, referring websites or search terms, and how you interact with the Site. We call this “Device Information.”
Technologies used to collect Device Information:
- Cookies: Data files placed on your device, often containing an anonymous unique identifier. For more details about cookies and how to disable them, please visit All About Cookies.
- Log files: Track actions on the Site and gather data like your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- Web beacons, tags, and pixels: Electronic files that help us understand your browsing patterns on the Site.
When you make a purchase or attempt a purchase, we collect personal information, including your name, billing address, shipping address, payment details (such as credit card numbers), email address, and phone number. We refer to this as “Order Information.”
When we mention “Personal Information” in this policy, we mean both Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information collected to process your orders (including payment, shipping arrangements, and order confirmations). Additionally, we use Order Information to:
- Communicate with you,
- Screen orders for fraud or other potential risks, and
- When aligned with your preferences, provide information or marketing about our products or services.
Device Information is used to screen for potential risks and fraud (particularly your IP address) and to improve and optimize our Site, for example, by analyzing browsing and interaction data and evaluating marketing campaigns.
SHARING YOUR PERSONAL INFORMATION
We may share your Personal Information with third parties as described above to help us process and use your information. For example, we use Google Analytics to understand how customers use frok.ae. Learn more about how Google handles your Personal Information here. You can opt-out of Google Analytics here.
We may also share Personal Information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other legal requests, or to protect our rights.
BEHAVIORAL ADVERTISING
As mentioned above, we may use your Personal Information to provide targeted advertisements or marketing we believe could interest you. For further details on targeted advertising, visit the Network Advertising Initiative’s educational page here.
You can opt-out of targeted advertising here:
Alternatively, you may opt-out of some services by visiting the Digital Advertising Alliance’s opt-out portal here.
DO NOT TRACK
Please note that our Site does not adjust its data collection and use practices in response to Do Not Track signals from browsers.
YOUR RIGHTS
If you are a resident of the European Union, you have the right to access, correct, update, or delete the personal information we hold about you. To exercise these rights, please contact us using the information below.
For European residents, we process your information to fulfill contracts (e.g., if you place an order) or pursue our legitimate business interests. Please note that your information may be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order on frok.ae, we maintain your Order Information in our records unless you request its deletion.
MINORS
The Site is intended for users aged 18 and above.
CHANGES
We may occasionally update this privacy policy to reflect changes to our practices or for other operational, legal, or regulatory reasons.
CONTACT US
For questions about our privacy practices, to make a complaint, or to request further information, please contact us via email at support@frok.ae